Our healthcare team is in the midst of a benchmarking exercise at a hospital with which we have an amicable, non-client relationship. It is helpful to rely on this arm's length arrangement to mine the pertinent data targeted in such an essential exercise.
Design benchmarking is a chance to play detective—observe, question, learn—and determine why a building looks the way it does, and, at the same time, compare how some other team does things, good and bad, versus our own approach.











