HCD Guest Author

HCD Guest Author's Latest Posts

Benchmarking: A Treasure Chest of Info

Our healthcare team is in the midst of a benchmarking exercise at a hospital with which we have an amicable, non-client relationship. It is helpful to rely on this arm's length arrangement to mine the pertinent data targeted in such an essential exercise.

Design benchmarking is a chance to play detective—observe, question, learn—and determine why a building looks the way it does, and, at the same time, compare how some other team does things, good and bad, versus our own approach.

The Millennial Twist

“What do you expect and hope to be the contribution of the Millennium generation as they come of age?” This was the question that I asked, during a recent healthcare leadership conference, of Tom Brokaw, author of "Boom!" and "The

Lean Design

I cringe when I hear the word “lean.” Not because I do not believe in the work of the Toyoda family and Taiichi Ohno, and others who ultimately led to the overuse of the term, but because most instances where I hear “lean” have nothing to do with the s

Better than a Pain Pill

Healing gardens aren’t a fad. One of the earliest healing gardens dates back to the 1100s. In a time before pain pills, St. Bernard’s hospice at Clairvaux Abbey in France featured a cloistered garden because he believed being in nature comforted his patients and reduced their suffering.

Planning for the uncommon disaster

I'll admit I was scared as our building swayed like a sunflower in a sunny meadow on August 23rd, 2011. It was the Virginia earthquake (http://www.usgs.gov/)making itself known along the eastern half of the country. I’m ashamed to say my first thought wasn’t to run outside but rather whether the 1901 building would hold up. Ridiculous, aren’t I?

Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series