HCD Magazine

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HCAHPS: Designing for Results in Cleanliness

As my colleagues and I have stated in these blogs on designing for HCAHPS, there are three important factors related to the holistic patient experience. With the utilization of HCAHPS…

News November 14

Watch and Learn: Designing for Observation Care

Not every patient who comes to the hospital needs to be admitted, but it can take time for a physician to decide whether they do or don’t. And so, many…

News November 14

Social Media and Healthcare: Part 3

After making the case for social media and highlighting some effective social media initiatives at different hospitals, this next blog installment explains why social media is becoming an essential medium for…

News November 13
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series