Neighbors Health System (Pearland, Texas) had opened more than 20 freestanding emergency facilities in Texas and Colorado since 2008, with 10 more in the works, when it decided it was time to change its prototype.
Specifically, the regional emergency care operator wanted to rethink the traditional layout and operations of the ED to reduce the time patients wait to see a doctor. “The best way to do that is to put the doctor next to the front door,” says Dr. Setul Patel, president and CEO of Neighbors Health System.













